FAQs

The answer to all your questions.

FREQUENTLY ASKED QUESTIONS

Is Zippy Free?
Yes, Zippy is a free to use service. Simply pick up a Zippy card in-store or download our Zippy app and you're good to go. You'll need to activate your card/app in order to collect your chosen reward. Simple!
How do I choose a reward?
Next time you've checked in, the tablet will show which rewards are 'unlocked' for you to choose from. You need to earn enough points before you can claim any rewards. Simply tap the reward you want and show/tell the staff member. Your points balance will be debited accordingly. You can save your points to spend on smaller rewards or blow the lot on one mega reward! The choice is yours!
Do points expire?
Individual venues set the shelf life of rewards, but you will be able to redeem your points at any point that the business is still using the Zippy platform. Points can be used as soon as you have enough points to 'unlock' your first reward.
Where can I use my points?
We are adding Zippy businesses in Brisbane, check our Facebook and Instagram feeds for new business updates.
If I upgrade the app will I lose my points?
Your points are stored against your email address, so as long as you sign in with the same email address you'll not lose any of your points. If you forget your password you can always reset it here .
What is a check in?
A check in is a recorded visit to a venue. The Zippy app displays a QR code on the opening screen. Tap the tablet in-store, which will open a camera. Show the QR code to the camera and the system will scan your code. This process is called a check-in. You'll receive points from the business, which you can earn every time you visit.
Why can't I check in multiple times?
Each business has their own set of rules for user check-ins. Some businesses only allow you to check-in once a day, other choose to allow you to check in every 30 minutes.

HOW TO CHECK IN WITH ZIPPY USING THE APP

When you first open the app you will see a QR code. You’ll need to tap the green button on the tablet in-store, which opens a camera, showing your QR code to the tablet camera. The tablet will scan the code and identify you, showing how many points you have earned and rewards.